書誌事項
- タイトル別名
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- A Service Value Creation Model Based on Sharing Service Experience and its Application to Korean Language Education
- サービス ケイケン キョウユウ ニ ヨル サービス カチ ソウゾウ モデル ト カンコクゴ キョウイク エ ノ オウヨウ
この論文をさがす
抄録
In this paper, we propose a service value creation model based on sharing service experience. Experiences for services still remain in customers' brain or heart after the services are finished. Our main aim is to share customers' experiences and find suitable service by analyzing information shared after service providing. In the proposed model, the direct service field and the indirect service field are prepared. In the indirect service field, customers share their service experience by using Information Technology (Web2.0, Social network). Suitable services can be found by analyzing information in the indirect service field. The effectiveness of this new model is demonstrated through its application to Korean language education.
収録刊行物
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- 電気学会論文誌C(電子・情報・システム部門誌)
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電気学会論文誌C(電子・情報・システム部門誌) 133 (4), 777-784, 2013
一般社団法人 電気学会
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詳細情報 詳細情報について
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- CRID
- 1390001204609525888
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- NII論文ID
- 10031161273
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- NII書誌ID
- AN10065950
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- ISSN
- 13488155
- 03854221
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- NDL書誌ID
- 024638972
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- 本文言語コード
- ja
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- データソース種別
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- JaLC
- NDL
- Crossref
- CiNii Articles
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- 抄録ライセンスフラグ
- 使用不可