A Questionary Investigation into Hospitality Improvement by Taxi Drivers in Sendai and Ishinomaki

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Other Title
  • 仙台･石巻地区 タクシーにおける、おもてなし向上への調査研究

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Description

Since the taxi which is one of the service industries which meet with a touristʼs beginning has a near distance with a user, it can also be said to be the symbol which determines the first impression of those who live there, or a town. Moreover, a service industry does not lead to the repeater creation to a tourist resort with reception as a user indicates an unpleasant attitude to be. Therefore, for the tourist industry development in a future stricken area, a reception of a taxi becomes important. The questionnaire was performed and correlation was taken out with main enumeration for whether it relates to the degree of satisfaction deeply by action in cab service from the both sides of a taxi user and a driver by Chi-square test. Moreover, the driver service for which a user asks was able to obtain the result that it was an item made poor at a driver by investigation from the correlation. It is because it cannot satisfy the needs which the user is searching for in a driver that whose reputation of the taxi in Miyagi Prefecture is not good as a result.

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Details 詳細情報について

  • CRID
    1390009683039742080
  • NII Article ID
    130008162810
  • DOI
    10.51059/nihonkanko.55.0_84
  • ISSN
    24367133
    13418270
  • Text Lang
    ja
  • Data Source
    • JaLC
    • CiNii Articles
  • Abstract License Flag
    Allowed

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