Survey Research on the Service Provision System and Issues among Meal Delivery Service Providers during the COVID-19 Pandemic

DOI Web Site Web Site 3 References
  • Yokoyama Yuri
    Research Team for Social Participation and Community Health, Tokyo Metropolitan Institute of Gerontology
  • Nishimura Kazuhiro
    Department of Nutrition Science, Faculty of Human Health, Komazawa Women’s University
  • Yoshizaki Takahiro
    Department of Food and Life Sciences, Faculty of Food and Nutritional Sciences, Toyo University
  • Kushida Osamu
    Department of Nutrition and Life Sciences, School of Food and Nutritional Sciences, University of Shizuoka

Bibliographic Information

Other Title
  • COVID-19の感染拡大下における配食事業者のサービス提供体制と課題整理に関する調査研究
  • COVID-19 ノ カンセン カクダイ カ ニ オケル ハイショクジギョウシャ ノ サービス テイキョウ タイセイ ト カダイ セイリ ニ カンスル チョウサ ケンキュウ

Search this article

Abstract

<p>Objective: To examine service provision systems and issues among meal delivery service providers during the COVID-19 pandemic.</p><p>Methods: We requested the participation of 21 meal delivery service providers, all of whom are members of the Japan Nutrition Support Food Delivery Conference, by mail. Those who agreed to participate in the survey were then targeted. Questionnaires and interview surveys were sent out and completed from January to February of 2021, and the data were then analyzed.</p><p>Results: Thirteen meal delivery service providers agreed to participate in the survey. According to the survey results, the issues in the provision systems included: infection control and system maintenance during delivery, infection control for staff, maintenance of the production system to cope with the increase in the number of meals and users, maintenance of ordering operations, and securing human resources. Depending on the business type and service characteristics of the provider, the opportunities to introduce meal delivery services to patients have decreased due to a decline in nutritional guidance at medical institutions. Ascertaining the condition of users has also become increasingly difficult due to lack of monitoring and confirming the safety of users face-to-face.</p><p>Conclusion: This study summarized issues related to the provision systems of meal delivery service providers during the COVID-19 pandemic. The results of the present study are expected to serve as important data for the development of resilient food environments during the COVID-19 pandemic, as well as for the establishment of proper government and meal delivery service provider systems in preparation for future outbreaks of infectious diseases.</p>

Journal

References(3)*help

See more

Keywords

Report a problem

Back to top