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Relationship between the evaluation of outcome- versus process-oriented service recovery and action identification
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- Suzuki Satoko
- Graduate School of International Corporate Strategy, Hitotsubashi University
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- Takemura Kosuke
- Faculty of Economics, Shiga University
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- Hamamura Takeshi
- Faculty of Health Sciences, Curtin University
Bibliographic Information
- Other Title
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- 結果またはプロセス重視のサービス・リカバリーに対する評価と行為同定の関係
- ケッカ マタワ プロセス ジュウシ ノ サービス ・ リカバリー ニ タイスル ヒョウカ ト コウイ ドウテイ ノ カンケイ
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Description
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Journal
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- International Journal of Marketing & Distribution
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International Journal of Marketing & Distribution 21 (1), 67-75, 2018
Japan Society of Marketing and Distribution
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Keywords
Details 詳細情報について
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- CRID
- 1390282680374456320
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- NII Article ID
- 130006594646
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- NII Book ID
- AA11273780
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- ISSN
- 21860939
- 13459015
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- NDL BIB ID
- 029304227
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- Text Lang
- ja
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- Article Type
- journal article
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- Data Source
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- JaLC
- NDL Search
- Crossref
- CiNii Articles
- KAKEN
- OpenAIRE
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- Abstract License Flag
- Disallowed
