A-8 A Fundamental Study on Service Design Method in Food Service Industry

DOI

Bibliographic Information

Other Title
  • A-8 外食産業におけるサービス設計に関する研究(社会インフラ/産学官連携トラック)

Abstract

The authors have been studied a restaurant value chain framework to design service processes. In this framework, the total value of the restaurant services is built up gained values in each "services of moments" (branches). In order to apply this value chain, It is necessary to specify value impressing and depressing factors in the "service of moments". In this paper, the authors would like to propose a service design method based on delivered values in "moment of service".

Journal

Keywords

Details 詳細情報について

  • CRID
    1390282680812531712
  • NII Article ID
    110008682080
  • DOI
    10.20702/iappmproc.2010.spring.0_75
  • ISSN
    24320382
  • Text Lang
    ja
  • Data Source
    • JaLC
    • CiNii Articles
  • Abstract License Flag
    Disallowed

Report a problem

Back to top