Achieving service excellence : strategies for healthcare

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Bibliographic Information

Title
"Achieving service excellence : strategies for healthcare"
Statement of Responsibility
Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton
Publisher
  • Health Administration Press
  • 2nd ed
Publication Year
  • c2010
Book size
26 cm

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Notes

Includes bibliographical references (p. 411-429) and index

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