Bibliographic Information
- Title
- "Achieving service excellence : strategies for healthcare"
- Statement of Responsibility
- Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton
- Publisher
-
- Health Administration Press
- 2nd ed
- Publication Year
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- c2010
- Book size
- 26 cm
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Notes
Includes bibliographical references (p. 411-429) and index
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Details 詳細情報について
-
- CRID
- 1130282272270045696
-
- NII Book ID
- BB04118863
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- ISBN
- 9781567933277
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- LCCN
- 2009037788
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- Web Site
- https://lccn.loc.gov/2009037788
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- Text Lang
- en
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- Country Code
- us
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- Title Language Code
- en
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- Place of Publication
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- Chicago
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- Subject
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- LCSH: Medical care -- Customer services
- LCSH: Patient satisfaction
- LCSH: Customer relations
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- Data Source
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- CiNii Books