Next operation as customer (NOAC) : how to improve quality, cost, and cycle time in service operations

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Bibliographic Information

Title
"Next operation as customer (NOAC) : how to improve quality, cost, and cycle time in service operations"
Statement of Responsibility
Keki R. Bhote
Publisher
  • AMA Membership Publications Division, American Management Association
Publication Year
  • c1991
Book size
23 cm

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Notes

Includes bibliographical references

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